ViewTube

ViewTube
Sign inSign up

Sort by

Newest

Oldest

Popular

ice Contact Center Tip 12: Apply Priority Settings to VIP Queues
00:01:07
ice Contact Center Tip 12: Apply Priority Settings to VIP Queues

21 views

2 months ago

ice Contact Center Tip 11: Take Advantage of ComputerTalk's Resources
00:00:57
ice Contact Center Tip 11: Take Advantage of ComputerTalk's Resources

45 views

2 months ago

ice Contact Center Tip 10: Leverage AI Capabilities
00:00:27
ice Contact Center Tip 10: Leverage AI Capabilities

24 views

2 months ago

ice Contact Center Tip 9: Enable Multi-Contact Handling
00:00:48
ice Contact Center Tip 9: Enable Multi-Contact Handling

39 views

2 months ago

ice Contact Center Tip 8: Assign LOB Codes to Interactions
00:00:37
ice Contact Center Tip 8: Assign LOB Codes to Interactions

15 views

2 months ago

ice Contact Center Tip 7: Leverage ice’s Evaluation Tool
00:00:38
ice Contact Center Tip 7: Leverage ice’s Evaluation Tool

25 views

2 months ago

ice Contact Center Tip 6: Assign Skills to Agents
00:00:45
ice Contact Center Tip 6: Assign Skills to Agents

21 views

2 months ago

ice Contact Center Tip 5: Integrating with a CRM
00:00:46
ice Contact Center Tip 5: Integrating with a CRM

25 views

2 months ago

ice Contact Center Tip 4: Set alerts for warning thresholds
00:01:04
ice Contact Center Tip 4: Set alerts for warning thresholds

18 views

2 months ago

ice Contact Center Tip 3: Scheduling Reports
00:00:47
ice Contact Center Tip 3: Scheduling Reports

17 views

2 months ago

ice Contact Center Tip 2: Customize Reports With Power BI
00:00:31
ice Contact Center Tip 2: Customize Reports With Power BI

33 views

2 months ago

ice Contact Center Tip 1: Canned Responses
00:00:31
ice Contact Center Tip 1: Canned Responses

44 views

2 months ago

Streamlining patient experiences with automated messaging
00:05:11
Streamlining patient experiences with automated messaging

27 views

2 months ago

Enhance your customer experience with ComputerTalk
00:02:10
Enhance your customer experience with ComputerTalk

297 views

4 months ago

A college reduces student wait times with ice Contact Center
00:00:56
A college reduces student wait times with ice Contact Center

23 views

6 months ago

Top 4 challenges education contact centers are experiencing and how to tackle them
00:07:17
Top 4 challenges education contact centers are experiencing and how to tackle them

53 views

8 months ago

Government Contact Center Challenges Part 2: Business
00:07:20
Government Contact Center Challenges Part 2: Business

76 views

9 months ago

Government Contact Center Challenges Part 1: Infrastructure
00:03:46
Government Contact Center Challenges Part 1: Infrastructure

35 views

9 months ago

A municipal government revolutionized citizen experience with ice Contact Center
00:00:38
A municipal government revolutionized citizen experience with ice Contact Center

32 views

9 months ago

Future of AI in customer service with ComputerTalk's Chief Software Architect, Chris Bardon
00:08:06
Future of AI in customer service with ComputerTalk's Chief Software Architect, Chris Bardon

63 views

9 months ago

Coastal Community Credit Union transforming members' experience with ice Contact Center
00:07:25
Coastal Community Credit Union transforming members' experience with ice Contact Center

85 views

10 months ago

Improve agent response times with CRM screen pop
00:01:56
Improve agent response times with CRM screen pop

22 views

10 months ago

Enhance agent performance with agent evaluations
00:05:50
Enhance agent performance with agent evaluations

39 views

10 months ago

Save time with scheduled reports
00:01:49
Save time with scheduled reports

24 views

11 months ago

Improve response times and standardize answers with canned responses
00:02:28
Improve response times and standardize answers with canned responses

59 views

11 months ago

ComputerTalk's ice Contact Center for Governments
00:00:35
ComputerTalk's ice Contact Center for Governments

76 views

11 months ago

iceReporting Part 3: Scheduling Reports
00:05:33
iceReporting Part 3: Scheduling Reports

39 views

11 months ago

iceReporting Part 2: Key Reports
00:05:20
iceReporting Part 2: Key Reports

40 views

11 months ago

iceReporting Part 5: Helpful Tips
00:01:47
iceReporting Part 5: Helpful Tips

22 views

11 months ago

iceReporting part 1: Overview
00:03:07
iceReporting part 1: Overview

69 views

11 months ago

Show more