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The more upset you get, the funnier it is to me!” Check out more awesome videos at BuzzFeedVideo! http://bit.ly/YTbuzzfeedvideo ...

Here's a realistic job interview simulation between an interviewer and a call center applicant. This contains guides for job ...

In this lesson, three model conversations are used to help call center operators practice telephone skills with customers. Viewers ...

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests. A former ...

Yes, I know how long you've been holding and I don't care. Check out more awesome BuzzFeedYellow videos!

Remote training is a challenge for any company, but especially important to get right for call center agent training. Proper call ...

Online Call Center Agent Soft Skills for Beginners and Experienced Agents now have a two part series, we will share 5 great tips ...

Guys if you want to support us as a gesture of gratitude for our hard work, please follow our other channels Hipronary en español ...

The shelter said it is currently in a crisis, housing more than 300 dogs.

Online Call Center Agent Soft Skills for Beginners and Experienced Agents. We're sharing 7 easy to use tips for effective ...

... Call #1 3:55 - Role Play Practice Call #2 Useful expressions for call center agents: Scene One 1) Thank you for calling ______.

In this video, you'll learn the most important steps you need to take to set up a virtual call center. We'll also you through the ...

Coaching sessions are a critical part of life in a contact center. For new agents who have never been in a coaching session, or for ...

In part 4 of this series on agent soft skills, we'll define about what tone of voice is and explain 5 elements of tone that you must be ...

#mockcall #customerservice #callcenter 00:00 Description 00:22 Bad Customer Service 07:34 Great Customer Service.

Stress is a part of our daily lives that at times, is unavoidable, even in a contact center. In fact the stress levels in some centers can ...

Do you want to improve your customer service skills and enhance your performance? This mock call training video is perfect for ...

This is for call center agents who want to quit their jobs but not sure about what to do and where to work next. This proposes the ...

I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone ...

Whether you're working in customer service or at a call center, these phrases will help you communicate more effectively and ...