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Here's a realistic job interview simulation between an interviewer and a call center applicant. This contains guides for job ...

In this lesson, three model conversations are used to help call center operators practice telephone skills with customers. Viewers ...

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests. A former ...

... Call #1 3:55 - Role Play Practice Call #2 Useful expressions for call center agents: Scene One 1) Thank you for calling ______.

Online Call Center Agent Soft Skills for Beginners and Experienced Agents now have a two part series, we will share 5 great tips ...

Online Call Center Agent Soft Skills for Beginners and Experienced Agents. We're sharing 7 easy to use tips for effective ...

Stress is a part of our daily lives that at times, is unavoidable, even in a contact center. In fact the stress levels in some centers can ...

The contact center—the hub of most customer service operations—has come a long way in the past couple of decades.

In part 4 of this series on agent soft skills, we'll define about what tone of voice is and explain 5 elements of tone that you must be ...

In this video, we'll talk about one of the most difficult, but important things you have to do in dealing with customers, especially in a ...

I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone ...

Effective Call Center Coaching: Focusing on Pivotal Behaviors for Better Results Ryan discusses effective coaching techniques ...

Here's a call center job interview simulation with a college undergraduate applicant who dropped out of college due to financial ...

It's important for call center agents to have the skills and knowledge to effectively assist customers with their coverage and claims.

Coaching sessions are a critical part of life in a contact center. For new agents who have never been in a coaching session, or for ...

This is for call center agents who want to quit their jobs but not sure about what to do and where to work next. This proposes the ...

In part 5 of this series on agent soft skills, we're going to talk about the number one skill you need in any job, but especially as a ...

The COVID-19 pandemic has caused pain and disruption on many levels, and the contact center industry has been impacted ...

In this video, you'll learn the most important steps you need to take to set up a virtual call center. We'll also you through the ...

Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and ...