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The more upset you get, the funnier it is to me!” Check out more awesome videos at BuzzFeedVideo! http://bit.ly/YTbuzzfeedvideo ...

Here's a realistic job interview simulation between an interviewer and a call center applicant. This contains guides for job ...

In this lesson, three model conversations are used to help call center operators practice telephone skills with customers. Viewers ...

Guys if you want to support us as a gesture of gratitude for our hard work, please follow our other channels Hipronary en español ...

... Call #1 3:55 - Role Play Practice Call #2 Useful expressions for call center agents: Scene One 1) Thank you for calling ______.

Remote training is a challenge for any company, but especially important to get right for call center agent training. Proper call ...

Yes, I know how long you've been holding and I don't care. Check out more awesome BuzzFeedYellow videos!

Online Call Center Agent Soft Skills for Beginners and Experienced Agents now have a two part series, we will share 5 great tips ...

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests. A former ...

Online Call Center Agent Soft Skills for Beginners and Experienced Agents. We're sharing 7 easy to use tips for effective ...

Stress is a part of our daily lives that at times, is unavoidable, even in a contact center. In fact the stress levels in some centers can ...

In this video, we'll talk about one of the most difficult, but important things you have to do in dealing with customers, especially in a ...

In part 4 of this series on agent soft skills, we'll define about what tone of voice is and explain 5 elements of tone that you must be ...

I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone ...

Here's a call center job interview simulation with a college undergraduate applicant who dropped out of college due to financial ...

Do all call center representatives work in a call center? Is it an easy job? Will I be able to grow my career working in customer ...

Job Alert: Remote call center positions available.

Effective Call Center Coaching: Focusing on Pivotal Behaviors for Better Results Ryan discusses effective coaching techniques ...

This is for call center agents who want to quit their jobs but not sure about what to do and where to work next. This proposes the ...

Coaching sessions are a critical part of life in a contact center. For new agents who have never been in a coaching session, or for ...